1. Introduction

Welcome to the privacy policy of Commercial Environmental Services Ltd (“we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (https://commercialenvironmentalservices.com/), interact with us, or use our commercial kitchen design, installation, maintenance, and repair services.

 

This policy explains your privacy rights and how the law protects you under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Who We Are

Commercial Environmental Services Ltd is the controller and is responsible for your personal data.

Contact Details:

• Company Name: Commercial Environmental Services Ltd.

• Email Address: admin@ceswater.co.uk

• Registered Office: Unit 12 Deer Park Farm Ind Est., Fair Oak, Eastleigh, Hampshire, SO50 7DZ | Tel: 02380 006082

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.

 

3. The Data We Collect About You

Personal data means any information about an individual from which that person can be identified. We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together as follows:

• Identity Data: Includes first name, last name, username or similar identifier, and title.

• Contact Data: Includes billing address, site/delivery address, email address, and telephone numbers.

• Financial Data: Includes bank account and payment card details (if applicable to your transactions with us).

• Transaction Data: Includes details about payments to and from you and other details of services you have purchased from us.

• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Usage Data: Includes information about how you use our website and services.

• Marketing and Communications Data: Includes your preferences in receiving marketing from us and our third parties, and your communication preferences.

 

4. How Is Your Personal Data Collected?

We use different methods to collect data from and about you, including through:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms on our website, requesting a quote, booking a demo kitchen visit, or by corresponding with us by post, phone, email, or otherwise.

• Automated technologies or interactions: As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.

• Third parties or publicly available sources: We may receive personal data about you from various third parties, such as analytics providers (e.g., Google Analytics).

 

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of a Contract: Where we need to perform the contract we are about to enter into or have entered into with you (e.g., to install, repair, or maintain your catering equipment).

• Legitimate Interests: Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests (e.g., improving our website, managing our business).

• Legal Obligation: Where we need to comply with a legal or regulatory obligation.

Marketing: We strive to provide you with choices regarding certain personal data uses, particularly around marketing. You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing. You can ask us to stop sending you marketing messages at any time by contacting us at admin@ceswater.co.uk.

 

6. Disclosures of Your Personal Data

 

We may have to share your personal data with the parties set out below for the purposes outlined in Section 5:

• Internal Third Parties: Other companies within our group or affiliated partner networks, such as Commercial Electrical Support Ltd. and Catering Equipment Support Ltd., if your project requires joint services.

• External Third Parties:

  • Service providers acting as processors who provide IT and system administration services.

  • Professional advisers including lawyers, bankers, auditors, and insurers.

  • HM Revenue & Customs, regulators, and other authorities based in the UK.

• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

 

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 

8. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements. By law, we have to keep basic information about our customers (including Contact, Identity, Financial, and Transaction Data) for six years after they cease being customers for tax purposes.

 

9. Your Legal Rights

Under the UK GDPR, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data (a “data subject access request”).

• Request correction of the personal data that we hold about you.

• Request erasure of your personal data.

• Object to processing of your personal data where we are relying on a legitimate interest.

• Request restriction of processing of your personal data.

• Request the transfer of your personal data to you or to a third party.

• Withdraw consent at any time where we are relying on consent to process your personal data.

If you wish to exercise any of the rights set out above, please contact us at admin@ceswater.co.uk.

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10. Data Protection Complaints

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Under UK data protection law, you have the right to make a data protection complaint directly to us if you are unhappy with how we have collected, used, stored or handled you personal information.

To submit a complain, please email admin@ceswater.co.uk and include;

• Your name

• Your contact details

• What your complaint relates to

• Any relevant background information

• What you would like us to review and resolve

We will acknowledge your complaint within 30 day of receipt. We will then investigate the matter, keep you informed if additional time is needed, and respond without undue delay with the outcome of our review.

If you remain dissatisfied following our response, you have the right to escalate your complaint to the Information Commissioners Office at www.ico.org.uk.

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11. Cookies

Our website uses cookies to store and access device information, which helps us provide the best experience for our users. You can manage your cookie preferences through the consent banner on our website.

• Functional Cookies: Strictly necessary to enable specific services you have requested.

• Preference Cookies: Used to store your preferences.

• Statistics/Analytics Cookies: Used exclusively for statistical purposes to understand how our website is used.

• Marketing Cookies: Used to track user profiles for advertising and marketing purposes.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

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Last updated: 10/06/2026